Frequently Asked Questions

Yes. We guarantee all DVDs are authentic. Full refund if you think it’s not when you receive it, including opened and used the DVDs.

Yes. All DVDs on sale are brand new and factory sealed. We don’t sell used DVDs.

Yes. All of our DVDs are region 4 coded, working in New Zealand with DVD players, PC, laptop, PS4 and Xbox.

It’s free shipping via NZ Post.

We can only send with regular mail via NZ post, no tracking or express. But we’ll take all the risk, guarantee you get what you paid for.

We will be fully responsible for package lost and damages. We’ll send again free of charge or make the full refund.

Yes, of course. We’ll pay for the shipping fee to send back, you don’t need to prove anything. We’ll issue the full refund or send replacement once you sent it back.

Yes, we’ll cancel it and issue the refund in the same day.

Yes. Will refund when you send us the tracking number or when it’s delivered to us. Please keep the DVDs in the original condition.

Yes, of course. Beside, we’ll pay the return shipping cost.