FAQs

Normally 8-10 days. Please find the tracking number at “My Account > Orders”. And check it at: https://www.nzpost.co.nz/tools/tracking

You’ll receive another auto notification email in 1-2 days, you may need to check your junk box. Another way is visiting My Account for the tracking number.

Please no worry, it’s normal sometimes for the first 3-5 days. And will be there in the last few days of the ETA. However, please feel free to draw us a line if you believe something is wrong there.

Yes, please reply this email, we’ll look into it. Please do not open the dispute or claim from PayPal without contacting. Guarantee the full refund if missing.

Please reply this email, we’ll send replacement or make a refund, no need to return.

Sure thing, please reply this email for the returning address.

No prob, we’ll take care of it upto 180 days, please reply this email for the replacement or other solutions.

Sorry we’re not able to guarantee the delivery date. However, it’s possible if still in the ETA frame. Or please reply this email immediately for a full refund before we dispatch it.

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