Frequently Asked Questions

Q1. Are you guys located in Australia?

No, we send from Sydney, Australia.

Q2. Is the DVD authentic?

Yes. We guarantee all DVDs are authentic. Full refund if you think it’s not when you receive it, including opened and used the DVDs.

Q3. Is the DVD brand new?

Yes. All DVDs on sale are brand new and factory sealed. We don’t sell used DVDs.

Q4. Is the DVD region 4 (working in New Zealand) ?

Yes. All of our DVDs are region 4 coded, working in New Zealand with DVD players, PC, laptop, PS4 and Xbox.

Q5. What is the shipping fee to New Zealand?

It’s free shipping via NZ Post.

Q6. Can you send with tracking number or express?

We can only send with regular mail via NZ post, no tracking or express. But we’ll take all the risk, guarantee you get what you paid for.

Q7. What if package lost or damaged during the shipping?

We will be fully responsible for package lost and damages. We’ll send again free of charge or make the full refund.

Q8. Can I return a damaged DVD for refund or replacement?

Yes, of course. We’ll pay for the shipping fee to send back, you don’t need to prove anything. We’ll issue the full refund or send replacement once you sent it back.

Q9. Can I cancel the order if it's not sent yet?

Yes, we’ll cancel it and issue the refund in the same day.

Q10. Can I return the DVD if I changed my mind?

Yes. Will refund when you send us the tracking number or when it’s delivered to us. Please keep the DVDs in the original condition.

Q11. Can I return a DVD if I my dog don't like it?

Yes, of course. Beside, we’ll pay the return shipping cost.

Still question?

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