No, we send from Sydney, Australia.
- Q1. Are you guys located in Australia?
- Q2. Is the DVD authentic?
- Q3. Is the DVD brand new?
- Q4. Is the DVD region 4 (working in New Zealand) ?
- Q5. What is the shipping fee to New Zealand?
- Q6. Can you send with tracking number or express?
- Q7. What if package lost or damaged during the shipping?
- Q8. Can I return a damaged DVD for refund or replacement?
- Q9. Can I cancel the order if it's not sent yet?
- Q10. Can I return the DVD if I changed my mind?
- Q11. Can I return a DVD if I my dog don't like it?
Yes. We guarantee all DVDs are authentic. Full refund if you think it’s not when you receive it, including opened and used the DVDs.
Yes. All DVDs on sale are brand new and factory sealed. We don’t sell used DVDs.
Yes. All of our DVDs are region 4 coded, working in New Zealand with DVD players, PC, laptop, PS4 and Xbox.
It’s free shipping via NZ Post.
We can only send with regular mail via NZ post, no tracking or express. But we’ll take all the risk, guarantee you get what you paid for.
We will be fully responsible for package lost and damages. We’ll send again free of charge or make the full refund.
Yes, of course. We’ll pay for the shipping fee to send back, you don’t need to prove anything. We’ll issue the full refund or send replacement once you sent it back.
Yes, we’ll cancel it and issue the refund in the same day.
Yes. Will refund when you send us the tracking number or when it’s delivered to us. Please keep the DVDs in the original condition.
Yes, of course. Beside, we’ll pay the return shipping cost.
Fill the form to ask us more questions, Shaun will respone in one day.